Consulting services and advisory services to help companies to analyse and to improve the effectiveness of business operations and technology strategies.
IT consulting services help clients assess different technology strategies and by doing so, align their technology strategy with their business or process strategy. These services support customers' IT initiatives by providing strategic, architectural, operational and implementation planning. Strategic planning includes advisory services that help clients assess their information technology needs and formulate system implementation plans. Architecture planning includes advisory services that combine strategic plans and knowledge of emerging technologies to create the logical design of the system and the supporting infrastructure to meet customer requirements. Operational assessment/benchmarking includes services that assess the operating efficiency and capacity of a client's IT environment. Implementation planning includes services aimed at advising customers on the roll-out and testing of new solutions deployment.
Development and integration services customize or develop IT solutions, assets, and processes and then integrates these solutions, assets, and processes with existing infrastructure and processes. Development and integration services implement designs conceived by consultants. Development and integration services include three subsegments: application development services, integration services and deployment services.
Software maintenance and support services include revenue derived from long-term and pay as you go support contracts. Technical support contracts include telephone and online troubleshooting, installation assistance and basic usability assistance. Software maintenance includes delivery of product updates and enhancements excluding software maintenance provided under support contracts, custom software updates and major upgrades sold through nonservice channels. Software products and technologies covered under this category include operating systems; application software; and systems and network management software, tools and utilities. The following lists the different types of software covered in the software maintenance and support services:
Application development services create new functionality for custom-developed or packaged applications. Application development frequently serves to integrate or link internal or external business processes. These services may include conversion applications to run on different platforms or architectures.
Integration services are detailed design, implementation, and management services to link applications (custom or prepackaged) to each other or with the existing or planned information technology infrastructure. Specific activities may include project planning, project management, detailed design or implementation of application programming interfaces.
Deployment services support the implementation and rollout of new applications or infrastructure. Activities may include hardware or software procurement, configuration, tuning, staging, installation and interoperability testing.
Training and educational services are related to information systems or infrastructure deployed as part of a professional services engagement. These services include the on-site or remote transfer of knowledge regarding the usage, best practices, concept skills and change management of the information system. These services do not include training and certification education.
Management services provide day-to-day management and operation of IT assets and processes. As such, they represent the core value components of IT outsourcing. Marketing services include three sub-segments of services: web based marketing policies and techniques, web based image management services and traditional paper documentation preparation.
Operational services transfer all or part of the day-to-day system management responsibility for a customer's IT infrastructure (host/data center, client/desktop or connectivity/network), and in some cases the transfer of ownership of the technology or personnel assets to an outside vendor. Services may include systems operation or support, administration, security, performance monitoring, technical diagnostics/troubleshooting, configuration management, system repair management and generation of management reports. Also included are services to manage and implement business continuation processes, as well as the management of technology assets.
Applications management services provide a wide variety of services, processes and methodologies for maintaining, enhancing and managing custom and packaged software applications.
931 Shoal Bay Beach
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